# Richard Terry-Lloyd (RTL)

> Personal site and blog of Richard Terry-Lloyd — Chief Customer Officer at Netlify, surfer, and tech entrepreneur. Writing on technology, AI, agent experience (AX), entrepreneurship, healthcare technology, leadership, and family naval heritage.

Richard Terry-Lloyd has 25+ years of experience scaling SaaS companies from startup to IPO (from <$10M ARR to $300M+ ARR), including Salesforce, Zuora, SuccessFactors, AppZen, and Narvar. He is currently Chief Customer Officer at Netlify.

Each content page on this site is also available as plain Markdown by sending `Accept: text/markdown` to its URL, e.g. `curl -H "Accept: text/markdown" https://mrrtl.com/i-am-a-developer`.

## Recent posts

- [I am a developer](https://mrrtl.com/i-am-a-developer): On going from idea to production deployment using AI tooling, with no traditional developer handoffs.
- [Favorite Read: One Year of AX by Matt Biilmann](https://mrrtl.com/favorite-read-one-year-of-ax): Why Agent Experience (AX) is becoming as fundamental as UX, and why 2026 is the inflection point for agent-led growth.
- [About Richard Terry-Lloyd: Chief Customer Officer at Netlify](https://mrrtl.com/about-richard-terry-lloyd-netlify-cco): Background and career — Netlify, Narvar, Salesforce, Zuora, SuccessFactors, AppZen.
- [Rear Admiral Merddyn Ray Terry-Lloyd: A Life of Naval Dedication and Leadership](https://mrrtl.com/rear-admiral-merddyn-ray-terry-lloyd-naval-legacy): Biography of Richard's grandfather, Chief of Naval Staff of the South African Navy (1966–1973).
- [Building Secure Healthcare Applications with Netlify's HIPAA-Compliant Platform](https://mrrtl.com/building-secure-healthcare-applications): How Netlify's HIPAA-compliant offering supports modern healthcare web experiences.
- [The Future Is Now: Reflections from Bolt's Million-Dollar Hackathon](https://mrrtl.com/future-is-now-bolt-hackathon): Notes on AI as a foundational shift in SaaS and product development.
- [Faith Like Potatoes – Lessons from Angus Buchan](https://mrrtl.com/faith-like-potatoes-lessons): Leadership lessons on persistence, faith, and conviction.
- [Why Fishing Is Just Like Sales](https://mrrtl.com/fishing-like-sales): Patience, targeting, gear, preparation, and learning — applied to sales.
- [Why I love building companies](https://mrrtl.com/why-i-love-building-companies): On pipeline quality, scaling decisions, and continuous learning.
- [5 Tips for Remote Work from Beach Locations](https://mrrtl.com/remote-work-beach-locations): Practical tips for combining remote work with surfing and coastal living.
- [The Tech Stack Behind My Personal Projects](https://mrrtl.com/tech-stack-personal-projects): React, TypeScript, Tailwind CSS, Vite — and why.

## Topics

- Technology, AI, agent experience (AX), Anthropic and AI agents
- Web development — React, TypeScript, Tailwind CSS, Vite, Netlify
- SaaS growth, revenue operations, enterprise sales, customer success
- Healthcare technology, HIPAA compliance, secure infrastructure
- Entrepreneurship and company building
- Remote work, digital nomad lifestyle
- Surfing and beach culture
- Naval history and family military heritage

## Optional

- [llms-full.txt](https://mrrtl.com/llms-full.txt): Complete content of every page on the site as a single Markdown document.
- [sitemap.xml](https://mrrtl.com/sitemap.xml): Machine-readable list of all indexable pages.
- [ai-training.txt](https://mrrtl.com/ai-training.txt): Long-form bio and topic guide for training corpora.